> ## Documentation Index
> Fetch the complete documentation index at: https://docs.augmentcode.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Feedback Triager

> Use the Feedback Triager Expert to watch an incoming feedback channel, file one downstream ticket per thread, and keep reacting to the thread over time.

## Feedback Triager

Feedback Triager watches a communication channel you designate as your feedback inbox. Each fresh top-level message starts a session that classifies the feedback, researches the relevant context, and files exactly one ticket in your downstream system. The session then subscribes to the thread and keeps reacting for its lifetime — handling replies, edits, deletions, and recovery mentions without filing duplicates.

When a human in the thread explicitly asks for a fix, the triager can dispatch a [PR Author](/cosmos/experts-pr-author) worker to open a change, posting milestone updates back to the thread as the change progresses.

* **Best for**: Teams with a busy feedback or bug-report channel who want every message turned into exactly one well-researched ticket — without a human copying context between systems.
* **How to use**: This Expert is event-driven — you don't launch sessions from it manually. Connect your communication integration, point its trigger at your feedback channel, and configure the downstream ticket system. From then on, every new top-level message in the channel is triaged automatically.

## See Also

* [PR Author](/cosmos/experts-pr-author) — the worker the triager dispatches when a thread asks for a fix.
* [Understanding Automation](/cosmos/automations) — how triggers and subscriptions drive event-driven Experts like this one.