Feedback Triager (Slack)
Install Feedback Triager (Slack) from the Pick Experts step at onboarding. It watches a Slack channel you designate as your feedback inbox. Each fresh top-level message starts a session that classifies the feedback, researches the relevant context, and files exactly one ticket in your downstream system (Linear, Jira, or GitHub Issues). The session then subscribes to the thread and keeps reacting for its lifetime — handling replies, edits, deletions, and recovery @-mentions without filing duplicates. When a human in the thread explicitly asks for a fix, the triager can dispatch a PR Author worker to open a PR, posting milestone updates back to the thread as the PR progresses.- Best for: Teams with a busy feedback or bug-report channel who want every message turned into exactly one well-researched ticket — without a human copying context between Slack and the tracker.
- How to use: This Expert is event-driven — you don’t launch sessions from it manually. Connect the Slack integration, point its trigger at your feedback channel, and configure the downstream ticket system. From then on, every new top-level message in the channel is triaged automatically.
See Also
- Slack configuration — connect the Slack app the triager listens through.
- Linear configuration — wire up Linear as the downstream ticket system.
- PR Author — the worker the triager dispatches when a thread asks for a fix.
- Understanding Automation — how triggers and subscriptions drive event-driven Experts like this one.